Enterprise rent a car sent me a full cost of repair even after paying SB
Verfasst: Sa 5. Jan 2019, 13:29
Hi Everyone,
Writing in English as i can explain the situation better this way. Hope that's ok.
in September 2018, I rented a car from Enterprise and drove to Switzerland. While parking in a parking garage, i hit the side of the car on a pillar and this resulted in a dent on the side of the car. Since it was a parking incident involving only myself and no damage to the property (i checked) and in a parking garage I didn't think of calling the police at that moment. I later realized this after reading on the internet that I must call the police under all circumstances. 2 days later I called the police and explained the situation. They cooperated with me and gave me a police report explaining the situation that no other person was involved and no damage to any property was done. when i returned the car to Enterprise, i paid a deductible of 1100 euros and thought this matter was over. this is also what the employee at the desk told me. I had a third party excess insurance so i claimed this money back.
Now, 3 months later i get an additional bill of 2700 euros. They're telling me since i didn't call the police at the exact moment, i must pay the full repair costs myself.
is this a normal case? can anyone offer me any insights or advice on how to proceed from here?
if i do have to pay them, worst case scenario, can i at least argue with them to lower the repair costs? since they only are asking for the repair costs excluding the 19% tax amount.
Thank you for reading this.
Any help is appreciated,
kind regards,
X
Writing in English as i can explain the situation better this way. Hope that's ok.
in September 2018, I rented a car from Enterprise and drove to Switzerland. While parking in a parking garage, i hit the side of the car on a pillar and this resulted in a dent on the side of the car. Since it was a parking incident involving only myself and no damage to the property (i checked) and in a parking garage I didn't think of calling the police at that moment. I later realized this after reading on the internet that I must call the police under all circumstances. 2 days later I called the police and explained the situation. They cooperated with me and gave me a police report explaining the situation that no other person was involved and no damage to any property was done. when i returned the car to Enterprise, i paid a deductible of 1100 euros and thought this matter was over. this is also what the employee at the desk told me. I had a third party excess insurance so i claimed this money back.
Now, 3 months later i get an additional bill of 2700 euros. They're telling me since i didn't call the police at the exact moment, i must pay the full repair costs myself.
is this a normal case? can anyone offer me any insights or advice on how to proceed from here?
if i do have to pay them, worst case scenario, can i at least argue with them to lower the repair costs? since they only are asking for the repair costs excluding the 19% tax amount.
Thank you for reading this.
Any help is appreciated,
kind regards,
X